Silky Elegance Short Night Dress

Returns, Refunds & Exchanges

At Luna-lace.com, we strive to ensure our customers are completely satisfied with their purchases. If you're not entirely happy with your purchase, we offer a 30-Day Money Back Guarantee. Please read the following policy carefully to understand the eligibility and process for returns, refunds, and exchanges.

 

Eligibility for Returns

• You have 30 days from the date of delivery to request a return.
• To be eligible for a return, the product must be unused, in the same condition as you received it, and in its original packaging.
• Products that are damaged due to misuse, neglect, or any form of tampering are not eligible for a return.
• Customer must drop off package for return within 14 days of receiving the shipping return label.

 

How to Start a Return

To initiate a return, please contact our support team via email at info@luna-lace.com.

Once your return request is approved, we’ll provide detailed instructions on how to return your item. A return shipping label will be provided, return charges are the responsibility of the client. We do not charge a restocking fee.

 

Refund Process

• After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
• If your refund is approved, a credit will automatically be applied to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card provider to process and post the refund.

 

Order Cancellation

Order cancellations are not possible after an order is placed. However, you may initiate a return after receiving your order.

 

Damaged or Defective Items

Please inspect your order upon receiving it. If your item arrives damaged or defective, contact us immediately at info@luna-lace.com so we can assess the situation and provide a replacement or refund. We aim to resolve these issues swiftly and to your satisfaction.

 

Non-Returnable Items

• Items that have been used or damaged due to improper handling are not eligible for a return.
• Any item that is returned more than 30 days after delivery is not eligible for a refund.

 

Exchanges

If you'd like to exchange your item for another product, please follow the same return process outlined above. Once the returned item is received, we will ship out the replacement item.

 

Legal Disclaimer

Luna-lace.com reserves the right to deny returns, refunds, or exchanges if the product does not meet the eligibility criteria outlined in this policy. This policy is subject to change without prior notice to comply with evolving legal standards and Google policies. By purchasing from Luna-lace.com, you agree to this policy and release Luna-lace.com from any liability beyond the terms specified here.

Tracking Your Order

• Every order includes free tracking. Once your order has shipped, you will receive a confirmation email containing your tracking number.
• You can track your order at any time using the Track Order tab on our website by entering your tracking number from the shipping confirmation email.
• If you have issues tracking your order, feel free to contact our support team at info@luna-lace.com for assistance.

 

International Shipping

• We ship globally, and all applicable duties and taxes for international orders are the responsibility of the customer.
• Delivery times may vary based on your country’s customs process and local postal service.

 

Shipping Delays

While we strive to deliver your order on time, certain delays are beyond our control, such as customs processing or carrier delays. We kindly ask that you wait until after the estimated delivery date before contacting support if your package hasn’t arrived.