Shipping Policy

Tracking Your Order

• Every order includes free tracking. Once your order has shipped, you will receive a confirmation email containing your tracking number.
• You can track your order at any time using the Track Order tab on our website by entering your tracking number from the shipping confirmation email.
• If you have issues tracking your order, feel free to contact our support team at info@luna-lace.com for assistance.

International Shipping

• We ship globally, and all applicable duties and taxes for international orders are the responsibility of the customer.
• Delivery times may vary based on your country’s customs process and local postal service.

Shipping Delays

While we strive to deliver your order on time, certain delays are beyond our control, such as customs processing or carrier delays. We kindly ask that you wait until after the estimated delivery date before contacting support if your package hasn’t arrived.